Our terms of booking and cancellation policy.

By placing a booking with us (Bridget Birse and Richard Simmons of Moor and Sea Holidays, Dean Steep, Barbrook, Lynton North Devon EX35 6JS) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out.  During your stay, you agree to abide by the subsequent conditions as set out.  If you have any questions about booking with us, please contact us before making a booking.   

 

To place a booking with us

• The lead guest must be at least 21 years of age.

• The maximum number of staying guests per room is illustrated in the room occupancy details on the website.

• Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out within.

• Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.

 

Deposit

To secure any booking we require a deposit to be paid in advance, this deposit amount is 50% of the full cost. Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are only refundable under the conditions set out here within. Payments can be made online. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments must be reimbursed by the lead guest within seven (7) days of any request to do so.

 

Peace and Privacy

All guests agree to respect the privacy and peace of all other staying guests, neighbours, and the owners at all times.  We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours, or the owners.

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Check-in and Check-out times

Guests must check in and check out as follows, Check in after  3.30 pm on the day of arrival (an earlier check-in is only by approval of the owners on request). Check-out is by 10:30 am on the day of departure. Guests are asked to leave their lodge clean and tidy and to dispose of rubbish in the appropriate bins in the recycling area.

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Smoking

There is no smoking allowed in any of the lodges or shared inside spaces.   Please use the outside ashtrays provided.

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Dog-friendly lodges

Dogs are only allowed in the dog-friendly lodges and are not to be left unattended in the lodge unless in a crate. We are very happy to welcome dogs throughout the accommodation with the exception of the bedrooms. Dogs are not allowed in any bedrooms and NOT on the beds or seating and sofas,  please. Throws and towels are provided and we recommend bringing your own also. Please wash off mud and sand at the outside tap(located in the bin and recycling area) and dry your dogs before allowing them in for cuddles in your lodge.  Dogs are not allowed in the art room or utility room. Dogs need to be kept on leads in the gardens, grounds, and fields at all times, there are lots of wonderful walks and dog-friendly beaches nearby where your dog can have a run. There is a general waste bin in the recycling area by the utility room where you can throw away your doggy bags.

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​Parking

On-site parking is provided for each lodge on the provision that guests accept that they park their vehicles at their own risk.

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​The Art and Utility rooms

The Art Room can be used by guests when no residential art courses are running. Both the Art Room and Utility rooms are to be used with respect and left clean and tidy after use and all borrowed items are to be returned in good condition. The first use of the washing machine and dryer is complimentary after which there is a suggested donation for each subsequent use.

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Damages and lost property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key lost.
 

​Lost property

If discovered and found, left behind by guests during a stay will be held for a period of 1 month.  While we will make our best efforts to reunite lost property with their owners we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belonging before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.